Privacy policy

This Privacy Policy describes how Macadamia Pure Pty Ltd ("Macadamia Pure", "we", "us" or "our") collects, uses, holds and discloses your personal information when you visit or make a purchase from www.macadamiapure.com (the "Site"). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "personal information" means any information that can identify you.

Device information

  • What we collect: version of web browser, IP address, time zone, cookie information, the pages or products you view, the search terms you use, and how you interact with the Site.
  • Why we collect it: to load the Site accurately for you, and to understand and improve how the Site is used.
  • How we collect it: automatically when you access the Site, using cookies, log files, web beacons, tags or pixels.
  • Who we share it with: our platform provider Shopify, and Google Analytics.

Order information

  • What we collect: your name, billing address, shipping address, payment information (including credit and debit card details), email address, and phone number.
  • Why we collect it: to provide our products to you, process your payment, arrange shipping, send you order confirmations and invoices, communicate with you, screen orders for fraud, and, where you have agreed, send you marketing.
  • How we collect it: directly from you.
  • Who we share it with: Shopify (store and payment processing), and Flodesk (email marketing, where you have subscribed).

Customer support information

  • What we collect: any information you provide when you contact us by email or through the chat assistant on our website, including the content of your message.
  • Why we collect it: to respond to your enquiry and provide customer support.
  • How we collect it: directly from you.
  • Who we share it with: Chatbase, which powers the chat assistant on our Site.

Minors

The Site is intended for adults and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it.

Sharing personal information

We share your personal information with service providers who help us run our business and provide our services to you, as described above. For example:

  • We use Shopify to power our online store and process payments. You can read about how Shopify handles personal information at https://www.shopify.com/legal/privacy.
  • We use Google Analytics to understand how customers use the Site. You can read more at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
  • We use Flodesk to send email newsletters and offers to subscribers.
  • We use Chatbase to provide the chat assistant on our Site.
  • We may disclose your personal information to comply with applicable laws, to respond to a lawful request from a government or law enforcement authority, or to protect our rights.

Using personal information

We use your personal information to provide our services to you, which includes offering products for sale, processing payments, arranging shipping and fulfilment of your order, and, where you have agreed, keeping you up to date about new products, services and offers. You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us.

Storage and overseas disclosure

We hold your personal information using reputable third-party platforms. Some of these providers, including Shopify, Google and Flodesk, store and process data on servers located outside Australia, including in the United States. By using the Site and providing your information, you consent to this overseas storage and processing. We take reasonable steps to keep your information secure.

Automated decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our platform provider Shopify uses limited automated processes to help prevent fraud, such as temporarily blocking IP addresses or cards associated with repeated failed transactions. These do not have a legal or otherwise significant effect on you.

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. Cookies help our Site work, remember your preferences, and let us understand how the Site is used. The cookies we use include those necessary for the store to function (for example, to remember the contents of your cart and keep you logged in) and cookies used for reporting and analytics.

Most browsers accept cookies automatically, but you can usually change your browser settings to remove or block cookies. Please note that blocking cookies may affect how parts of our Site work. You can find out more about managing cookies through your browser's help function or at www.allaboutcookies.org.

Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not change our data collection practices when we receive such a signal from your browser.

Your rights

You have the right to access the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. If you would like to access or correct your information, please contact us using the details below.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The current version will always be available on this page.

Contact and complaints

If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a complaint about how we have handled your personal information, please contact us at:

Macadamia Pure Pty Ltd
Email: info@macadamiapure.com.au
Parcel Locker 10212 57407, 4 Pine Tree Lane, Terrigal NSW 2260, Australia

We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last updated: 30 May 2026